FREE RETURN POLICY
If you are not completely satisfied with your purchase, we are pleased to offer the highest standard of customer service. We’ll gladly accept FREE RETURN for our products within 14 days from delivery date.
- Item(s) must be returned in original condition and in original packaging including all original tags, any paperwork, manuals or accessories. Returned item(s) must be unused, not tried on, unaltered, and undamaged.
- Returning an item for any reason, please send your return request with explanation of return reasons to info@passionisbeauty.com. We will review it and submit you an authorized USPS label for return within 1-2 business days. It may take 3 to 10 business days from the date the package is received to be inspected.
*RETURN POLICY for CUSTOM WIG ONLY
If your PassionIsBeauty.com purchase does not meet your satisfaction, you may return it within 30 days of purchase. To return an item, the item must be new, unused, and in its original packaging. You may return the item to PassionIsBeauty address by mail. If you want to return an item, follow the steps below:
- Email info@passionisbeauty.com about your reason of returning the item and order number.
- Our agent will prepare and provide a return shipping label via email.
- Place the original invoice and product in the original package.
- Print the return label and adhere it to your package.
- Drop-off the package at your nearest post-office location.
- Customers are free for the additional costs associated with return, if Returned item(s) are unused, not tried on, unaltered, and undamaged.
- If returned items are not in the same condition with when they were sent, we will refuse or send the package back to you with shipping charge.
- Any claims for damaged, defected, wrong, or missing items must be submitted within 14 days from delivery date. It must be accompanied by a photo displaying the evidence of the claim. All of these claims maycan range from 1 to 8 business days to be resolved after claim is submitted.
- Return Credit will be issued after the inspection of returned item(s) is completed and always be issued to the same card to which they were originally charged.
- International or military installation (APO, FPO, MPO) returns, it must be made within 20 days from delivery date.
Ineligible Items for return
- Clearance items, Special Sale items, Promotional items, Special Order items.
- ALL Fashion Jewelries and Cosmetics are Final Sale.
- Any product that is used, tried on, altered, and damaged by customers, with missing pieces, and missing packaging materials